24/7 Emergency ServiceSERVPRO of Ft. Lauderdale South Employee Photos
Michael Panster
Owner/President - Meet Mike, the dedicated owner of SERVPRO of Fort Lauderdale, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.
Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.
Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.
When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO of Fort Lauderdale. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.
April Panster
Owner/VP of Marketing - April Panster, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO of Fort Lauderdale. Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career.
April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.
In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.
Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO of Fort Lauderdale.
Frank Rodriguez
VP of Operations - I have been in the restoration industry for the past 20 years, where I have learned an extensive amount about water damage, fire damage, mold remediation, and reconstruction services. Over time, I made it a point to also develop my leadership skills, because I knew that SERVPRO® was a company I wanted to grow with. Shortly after the start of my tenure, I was promoted to Crew Chief, then Production Manager, which also encompassed the role of Operations Manager, and now the General Manager. Through the hard work and dedication of the SERVPRO of Ft. Lauderdale team, the operation went from one single area, to expanding to nine locations across the state! We took on many new tasks and challenges over the past few years to become the best restoration company in Florida. We pride ourselves on honesty, loyalty and customer service, which has made us the largest SERVPRO branch in South Florida. The amount of skills and opportunities that this company has given me has changed my life, as well as the people I have led. I have developed relationships with local clients, grown managers, implemented new policies, and continued to put our customers first. My role here continues to grow, and I am more driven than ever to help people recover from unexpected disaster.
Ken Grant
General Manager - I have been in the industry for over 30 years. I started out with my own construction company in Michigan. I served as a firefighter and Fire Chief, where I gained several certifications. I also worked for a large restoration company in Michigan for 6 years as a project director, acquiring many skills and certifications. Transferred to Florida keeping the same position at a different restoration company for over 6 years. Due to Covid and a reduction in the work force, I found my way to SERVPRO as a reconstruction project manager, and now I am the General Manager of the Fort Lauderdale office. Looking forward to many years of service with SERVPRO.
Isabel Connolly
Account Manager - I have been with SERVPRO® of Fort Lauderdale for the past 8 years, working in business development, but I also have a background in many industries. My history over the past 10 years, besides SERVPRO includes real estate sales and medical sales consulting. Being with SERVPRO® has afforded me the opportunity to perfect my networking excellence, as well as increase my sales by over 60% year over year. As a Senior Account Manager, I understand the priority of the utmost level of customer service, building great business relationships and the commitment to company excellence.
Irv Scott
Account Manager - Being with SERVPRO® has allowed me to expand on my prior work experiences, including business development, commercial and residential property management, public relations, project management, and vendor management. I pride myself on customer service, and community involvement is my passion. I consider myself a guru for our market’s knowledge and our business’ saturation within our area, and this has allowed me to develop, build and maintain long-standing and successful relationships with key clients. A fun fact about me is that I can handle and de-escalate high-stress situations.
Tim Jones
Operations Manager - Five years ago, I made one of the best decisions of my life, and that was to learn a new trade, which brought me to SERVPRO®. I started out with SERVPRO of Ft. Lauderdale South as a Field Technician, and I have quickly grown from there. From a Field Technician, I became a Crew Chief, then a Production Manager, and that brings me to my current role of Operations Manager in Ft. Lauderdale where I oversee six franchises in the area. Throughout my journey with SERVPRO® I have been presented with an extensive amount of knowledge and endless opportunities. Prior to SERVPRO®, my background was in restaurant management, which has allowed me to learn how to be a leader, serve people, and provide the highest level of customer service to make sure the customer experience is the best. Providing a service for those who have experienced a disaster, such as a hurricane, and being able to bring their property to pre-loss conditions has been an incredibly rewarding experience.
Josh Keller
Reconstruction Project Manager - I have been working in the Restoration Industry for over 7 years. I previously served in the United States Army for 4 years and was honorably discharged. After the military, I fell into an opportunity to work in the restoration industry and have been enjoying it ever since. I have been with SERVPRO for 7 years and worked as a Project Manager in North Carolina for a short time. I am currently a licensed insurance adjuster in Florida and hold numerous IICRC certifications. I take pride in customer service and look forward to being with SERVPRO for many years to come.
Stefhany Valdiviezo
Project Manager - I started with the SERVPRO® of Fort Lauderdale office in 2018, and it has been a complete joy to be a part of this team. My first position was as a field technician, and quickly, I received an opportunity to be the Warehouse Manager. Through hard work and dedication, I advanced to Crew Chief/Supervisor, where I took on the responsibility of managing a team of field technicians on daily tasks. I am now a Project Manager in charge of production estimates and job protocols, and I am excited to continue providing excellent customer service. My background also includes a law school master’s degree giving me the opportunity to work for the government hiring labor contractors.
Sanjay Chotoosingh
Project Manager - As the Project Manager Sanjay is in charge of providing company estimates, coordinates with the customer, controls and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. He is one of many front-line representatives of the SERVPRO® brand. Sanjay is dedicated to demonstrating to customers and clients the company’s Here to Help® commitment, He is the 1st line of contact with a client consistently communicating the details of their project.
In 2016 I started with SERVPRO of Fort Lauderdale North as a field technician and since have been afforded the opportunity to grow into my current role. I was promoted to crew chief in 2018 where I obtained the skills to manage and work closely with coworkers to complete projects for our clients that made it like it never even happened. It brings me joy to go above and beyond to satisfy our clients’ needs, I believe my work ethic has since given me the opportunity to become Project Manager where I pride myself on supplying our customers with elite service as they deal with their restoration needs. Before my time with SERVPRO® I gained experience in other customer service professions as an air condition installation expert and in warehouse management as certified fork-lift driver.
Steve Rodriguez
Production Manager - As production manager, Steve oversees all aspects of assigned restoration projects and assigned production crews. His responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. Steve is a front-line manager who leads his team to operational excellence.
My career started with SERVPRO® of Fort Lauderdale in 2013 as a field technician where I learned the job very quickly, after 2 years of dedication and consistency I was promoted to crew chief which gave me a chance to start learning the administration side of restoration. I now operate as a production manager specializing in water mitigation. SERVPRO® has given me the chance to grow with the company, and I am truly thankful for the opportunity.
